Refund Policy

💳Refund Eligibility & Processing

• Inspection & Approval: Refunds are issued only after the returned item(s) have been delivered to our facility, inspected, and approved according to our Return Policy.
• Refund Timeline: Approved refunds are processed within 10 business days of receiving and inspecting the returned item(s).
• Payment Method: Refunds will be credited back to the original payment method used at checkout (PayPal).
• Email Confirmation: You will receive an email notification once your refund has been approved and released.
• Bank Processing Time: Depending on your financial institution, it may take an additional 2–3 business days for the funds to appear in your account.

⚠️ Note: Shipping and handling fees are non-refundable, except in cases where we shipped the wrong item, the product was defective or damaged, or a refund is required by law.

⏳Order Cancellations

We understand that plans can change. Please review our cancellation policy below:

• Free Cancellation Window: Orders may be canceled within 12 hours of purchase by contacting our support team via email or phone.
• How It Works: If your cancellation request is received within 12 hours and the order has not yet entered fulfillment or shipping, a full refund will be issued immediately without penalty.
• After 12 Hours: We cannot guarantee cancellation after the 12-hour window. If your order has already entered fulfillment or been shipped, you will need to follow our Return Policy to request a refund once the item is received.

⚠️Refund Exceptions & Limitations

To ensure fairness and compliance with health and safety standards, the following conditions apply:

• Non-Approved Returns: Items that are used, damaged, missing original packaging/tags, or returned outside the 30-day eligibility window are not eligible for refunds. Such items may be shipped back at the customer’s expense.
• Hygiene-Sensitive Products: Certain items (e.g., undergarments, swimwear, earrings) are final sale once opened or worn and are non-refundable.
• Unauthorized Returns: Items sent back without prior authorization (Return Merchandise Authorization – RMA) will be refused and not refunded.
• Gift Returns: If your order was marked as a gift and shipped directly to you, you may receive a gift credit for the return value. If the item was not marked as a gift, the refund will be issued to the original purchaser.